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Delivery

Orders for delivery within Australia - Group 1

Depending on the packed weight, volume (cubic weight) and value of your order, your package will be shipped either by Australia Post Express service or Australia Post Regular Mail. In practice, most Malossistore orders are shipped by Express Post.

Dispatch times and delivery times may vary according to your location, the shipping method used and also the availability at our Australian warehouse of the specific product(s), but, in general, Express Post shipments to metropolitan areas within Australia should arrive at your door within 2-3 working days, or less. In the event that one or more of the items you have ordered are not in stock at our Australian warehouse, you should expect a re-stocking delay of 5-6 working days on top of stated normal delivery times. Where this occurs on larger orders, you will be contacted and given the option of taking partial delivery, pending re-stocking and delivery of the missing item(s).

 

Delivery outside of Australia - Group 2

In general, orders delivered outside of Australia will be sent by Australia Post International Air Express, although larger parcels may be sent by Australia Post Standard International Air Mail. As a broad guide, shipments by Australia Post International Air Express should arrive at your door within 5-6 working days. In the event that one or more of the items you have ordered are not in stock at our Australian warehouse, you should expect a re-stocking delay of 5-6 working days on top of stated normal delivery times.

 

Delivery times – Group 1 & Group 2

Delivery times given above are intended as a guideline only. We cannot and will not guarantee that actual delivery times will match the estimated delivery times as these may be governed by factors beyond our reasonable control, nor do the aforementioned estimated delivery times represent any form of contractual obligation between you, the purchaser, and the Company or its agents. 

 

Freight Charge - Groups 1 & 2

The freight charge (if applied) on your order represents a flat-rate handling fee. Actual freight costs are often more than the amount shown and are subsidised by us. Orders above a certain value are shipped freight-free within Australia & New Zealand. Please see the table below for details of currently applicable freight charges and exemptions. These charges and exemptions may be subject to change from time-to-time.

 

Group Country Shipping Fees Free Shipping
1 Australia AUD 15.00 AUD 125.00
2 New Zealand AUD 22.50 AUD 250.00